General Terms & Conditions of Sale

Buyer – means the company, partnership or person placing an order for Goods. In these terms and conditions, a person includes a natural person, corporate or unincorporated body (whether or not a separate legal entity).

Contract – means an individual contract between the Company and the Buyer for the sale and purchase of Goods on these terms and conditions.

Event of Force Majeure – means (i) any circumstances beyond the control of the Company (including, but not limited to, acts of God, governmental actions, strikes or other labour disputes (whether or not relating to the Company’s workforce), lock-outs, accidents, war or national emergency, acts of terrorism, protests, riot, civil commotion, explosion, flood, adverse weather conditions, epidemic, fire, reduction in or unavailability of power at manufacturing plant, chemical or biological contamination, breakdown, stoppage, slow working or reduced efficiency of plant or machinery, restraints or delays affecting carriers, shortage or unavailability of raw materials from normal sources of supply), unexpected cost increases (including in the cost of manufacture and processing or obtaining raw materials from alternative sources of supply) caused by unexpected events such as severe weather, or (ii) the amendment or coming into force of any legal provision adversely affecting the Company in relation to the performance of the Agreement including any Economic Sanctions Law.

Goods – means the goods (or any instalment or part) the Company agrees to sell and the Buyer agrees to purchase under the Contract.

Loss(es) – means any loss, claim, liability, cost, charge, penalty, expenses or damages suffered or payable whether arising directly or indirectly.

1)       Application of these terms and conditions

1.1       Unless otherwise agreed in writing these terms and conditions are the only terms and conditions upon which the Company is prepared to deal with the Buyer and they shall govern and are incorporated into every contract for the sale of Goods made by or on behalf of the Company. They apply to the entire exclusion of all and prevail over other terms or conditions (whether or not in conflict or inconsistent with these terms and conditions), including those of the Buyer or which are implied by trade custom, practice or course of dealing, unless specifically excluded or varied in writing by an authorised representative of the Company and any purported provisions to the contrary are hereby excluded or extinguished.

1.2      Acceptance by the Buyer of delivery of the Goods is (without prejudice to any other manner in which acceptance of these terms and conditions may be evidenced) deemed to constitute unqualified acceptance of these terms and conditions.

1.3      If, subsequent to any Contract, a contract of sale is made between the Company and the Buyer without reference to any conditions of sale or purchase, such contract however made is deemed to be subject to these terms and conditions.

1.4      The Company reserves the right to replace or amend these terms and conditions and shall give the Buyer as much notice of such replacement or amendment shall apply to the exclusion of these terms and conditions with effect from 30 days following written notice by the Company of its revised terms and conditions. For these purposes it shall be sufficient for the Company to notify the Buyer that it has revised its terms and conditions and that such revised terms and conditions are accessible on the Company’s website or via any other medium accessible to the Buyer.

2)     Orders

2.1      Each order or acceptance of a quotation for Goods by the Buyer from the Company shall be deemed to be an offer by the Buyer to buy those Goods subject to these terms and conditions and is subject to acceptance by the Company. Each acceptance of an order by the Company shall give rise to a separate Contract. The Buyer is responsible to the Company for ensuring the accuracy and completeness of the terms of any order and any applicable specification submitted by the Buyer.

2.2    Any quotation by the Company does not constitute an offer and the Company reserves the right to withdraw or revise a quotation at any time prior to the Company’s acceptance of the Buyer’s offer.

2.3    No order shall be binding on the Company unless and until it has been accepted in writing, or performed by, the Company, whichever is the earlier. The Company shall use its reasonable endeavours to meet the Buyer’s requested delivery timings but reserves the right to vary delivery deadlines where operationally necessary. Subject to Conditions 3.3 and 14, once the Company has accepted an order, the Buyer may not cancel the order except with the prior written agreement of the Company and on terms that the Buyer must indemnify the Company in full against all Losses (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses reasonably and properly incurred by the Company as a result of the cancellation.

2.4     Any typographical, clerical or other error of omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without liability to the Company.

3)     Prices

3.1      Subject to these terms and conditions:

(a)     the price payable for Goods shall be the price in Pounds Sterling (or such other currency as agreed between the parties) quoted by the Company;

(b)    in the case of an order for delivery by instalments the price payable for each instalment shall be the Company’s price current at the date of despatch of such instalment;

(c)     the price for Goods shall be exclusive of all costs and charges in relation to transit and packaging, loading, unloading, carriage, insurance, transport and duties all of which amounts the Buyer shall pay in addition when it is due to pay for the Goods. [The cost (less credits) of pallets and returnable containers and bags will be charged to the Buyer in addition to the Goods].

(d)    if the Buyer operates or has its seat, or if the Contract is performed (in whole or part), in a Eurozone country (as constituted at the date of this Contract) (“Affected Country”), or the Contract specifies payment be made in EUR, then the Company may direct the Buyer to satisfy its obligations as to payment by means of payment in GBP or USD (at the Company’s discretion) into a UK bank account in the name of the Company, only if (i) the Affected Country exits the Eurozone; or (ii) the EUR as a currency ceases to exist;

(e)    if the provisions of clause 3.1 (d) are triggered and the Buyer makes payment to the Company in GBP/USD to a UK bank account, the applicable conversion rate shall be the average EUR to GBP/USD (as relevant) exchange rate reported in the Financial Times over the six (6) months ending on the date on which the events set out in clauses 1.3 (d) (i) and 1.3 (d) (ii) occurred.

3.2    All prices are exclusive of any applicable value added tax (or any similar or equivalent sales taxes or duties), which the Buyer is additionally liable to pay to the Company.

3.3    Notwithstanding Condition 3.1 and without prejudice to Condition 14.2, the Company reserves the right at its sole election, at any time before delivery, to increase the price of the Goods (including any Goods to be supplied under an agreement to which these terms and conditions apply for the sale, purchase and supply of a quantity of Goods over a period of time (such as a supply or umbrella agreement), and notwithstanding anything contained in such agreement) to pass on to the Buyer any increase in the costs to the Company of producing and/or supplying Goods including any such increases which are due to any factor beyond the control of the Company. The Company shall notify the Buyer of any such price increases and the Buyer shall have the right to refuse to pay such additional costs by notice in writing to the Company, within two (2) business days of receipt of notice from the Company of the relevant price increase under this Condition 3.3, in which case the Buyer shall be deemed to have cancelled its order for such Goods, without liability to either party. The rights of the Company under this Condition 3.3 are in addition to any other rights the Company may have.

4)     Additional costs

The Buyer shall indemnify the Company on demand in respect of any Losses incurred by the Company caused as a result of the Buyer’s specifications or instructions or lack thereof, or through any failure or delay by the Buyer in taking delivery or any use or mis-use by the Buyer of any bags, pallets or containers in which the Goods may be supplied or through any other act, neglect or default on the part of the Buyer, its servants, agents or employees.

5)     Intellectual property if Goods are made to Specific or Special Instructions

The Buyer shall indemnify the Company on demand against all Losses incurred by the Company or for which the Company may be liable due to or arising out of any infringement or alleged infringement of any intellectual property rights occasioned by the importation, manufacture or sale of the Goods and their packaging if made to the specific instructions of the Buyer.

6)     Terms of payment

6.1     The Company shall be entitled to invoice the Buyer for the price of the Goods on or at any time after it has accepted the Buyer’s order for the Goods.  If an order is delivered in instalments the Company shall be entitled to invoice each instalment as and when the Buyer is notified of a date for despatch of that instalment.

6.2    Unless otherwise agreed in advance in writing, signed by a director of the Company, the Buyer shall pay for the Goods in the relevant currency as agreed between the parties, not later than five days from the date of invoice and prior to despatch of the Goods, notwithstanding that property in the Goods has not passed to the Buyer. Time for payment shall be of the essence. Payment shall become due immediately upon the occurrence of any of the events referred to in Condition 11.

6.3    If pursuant to the terms of the Contract the price is payable in instalments or if the Buyer has agreed to take specified quantities of Goods at specified times, any default by the Buyer in the payment of any due instalment or the failure to give delivery instructions in respect of any quantity of Goods outstanding shall cause the whole of the balance of the price to become due immediately.

6.4    The Buyer shall make all payments due under the Contract in full to the Company to the relevant bank account of the Company as notified to the Buyer and without any deduction whether by way of set-off, counterclaim, discount, or abatement.

6.5    If any of the events described in Condition 8.3 occurs (or if the Company reasonably believes that any such event is about to occur and notifies the Buyer accordingly), or if the Buyer fails to make any payment on the due date, then without prejudice to any other right or remedy available, the Company shall be entitled to suspend any further deliveries to the Buyer (without prejudice to the Company’s right subsequently to terminate the Contract for the same cause should it so decide) until any default by the Buyer be remedied and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.  The Company may and without prejudice to any other right or claim by notice in writing terminate wholly or in part any and every order or Contract between the parties; and (both before and after any judgment), in respect of any unpaid amounts, charge interest at a rate equal to the higher of the interest rate payable on court judgments or 4% above the base rate from time to time of Barclay’s Bank plc accruing on a daily basis from the due date until payment is made.  

7)      Delivery

7.1      All times, dates or periods given for delivery of the Goods are estimates given in good faith but without any responsibility on the Company’s part.  The Buyer shall take delivery of the Goods within 7 days of the Company giving it notice that the Goods are ready for delivery.  The Goods may be delivered by the Company in advance of the quoted delivery date upon giving reasonable notice to the Buyer.

7.2    Unless otherwise agreed by the Company in writing the Goods will be delivered Ex Works (as such term is defined by Incoterms 2010) at the point of loading of the Goods onto the Buyer’s transport at the Company’s premises (whether within Great Britain or elsewhere in the world, as notified to the Buyer).  If the Buyer requests delivery in any other manner, and the Company has agreed to such changes in writing, any difference in price shall be charged to the Buyer’s account.

7.3    The Buyer shall provide at the delivery point and at its own expense, adequate equipment and labour for taking delivery of the Goods.

7.4     The Buyer shall not be entitled to reject the Goods if the Company delivers up to and including 10% more or less than the quantity of Goods ordered, but a pro rata adjustment shall be made to the order invoice.

7.5    The Company shall not be liable (whether in contract or for negligence or otherwise howsoever arising) for: (i) loss of or damage to the Goods occurring prior to delivery; (ii) any claim that any Goods are defective or otherwise not in accordance with the Contract; or (iii) non-delivery, unless claims to that effect are notified in writing by the Buyer to the Company (and in the case of claims for loss, damage or non-delivery with a copy to the carrier if the Company’s own vehicles have not been used to deliver the Goods):

(a)     within three days of delivery for loss, damage, defect or non-compliance with the Contract where such loss, damage, defect or non-compliance is or should have been apparent at the time of delivery; or

(b)    within five days of the date of the invoice for non-delivery; or

(c)     as soon as reasonably practicable after the Buyer has become aware (or should have become aware) of defects not apparent at time of delivery.

7.6    In the event of a valid claim for defect, loss, damage, or non-compliance with the Contract or non-delivery the Company undertakes at its option to either reprocess or replace the items concerned at its expense or issue a credit note or refund but shall not be under any further or other liability in connection with such non-delivery, loss, damage or non­compliance.

7.7    The Company shall not be liable for any claim in relation to the Goods under Condition 7.5 if:

(a)     the Buyer makes any further use of such Goods after giving notice of the relevant claim; or

(b)    the defect arises because the Buyer failed to follow the Company’s oral or written instructions as to the storage, installation, use or maintenance of the Goods or (if there are none) good trade practice; or

(c)     the Buyer alters the Goods.

7.8    If the Buyer shall fail to give notice in accordance with Condition 7.5 above the items delivered shall be deemed to be in all respects in accordance with the Contract and without prejudice to earlier acceptance by the Buyer it shall be bound to accept and pay for the same accordingly and all claims in respect of non-delivery, loss, damage, defect or non­compliance shall thereafter be wholly barred.

7.9    If for any reason: (i) the Buyer fails to accept delivery of any of the Goods when they are ready for delivery; or (ii) the Company is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations, the Company may at its sole discretion without prejudice to its other rights:

store the Goods at the Buyer’s risk (including for loss or damage caused by the Company’s negligence) for such period as the Company may determine and take reasonable steps to safeguard and insure them at the Buyer’s cost, provided that the Buyer shall be immediately informed thereof; and

sell the Goods at the best price readily obtainable and (after deducting all related costs and expenses of storage, insurance and sale) charge the Buyer for any shortfall beyond the price under the Contract or account to the Buyer for any excess.

7.10   The Buyer is responsible at its own cost for complying with all export and import legislation, regulation and controls, including obtaining export and import licences, and paying all applicable duties, and for obtaining all other consents required to deliver the Goods.

7.11     The quantity of any consignment of Goods as recorded by the Company or its nominee upon loading at the Company’s place of business shall be deemed to be the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence to the contrary.

7.12   Section 32(2) of the Sale of Goods Act 1979 does not apply. The Company is not required to give the Buyer the notice specified in Section 32(3) of that Act.

8)     Passing of title and risk

8.1     Risk of any loss or damage to the Goods or other packaging or materials shall pass to the Buyer: (a) in the case of Goods to be collected at the Company’s premises, at the time of the Company’s notice to the Buyer that the Goods are available for collection; or (b) in the case of Goods to be delivered otherwise than at the Company’s premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Company has tendered delivery of the Goods. Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these terms and conditions, ownership of the Goods shall only pass when the Company has received in cash or cleared funds payment in full of the price of the Goods.

8.2    Until title to the Goods has passed to the Buyer, the Buyer shall: (a) hold the Goods on a fiduciary basis as the Company’s bailee; (b) store the Goods separately from all other goods held by the Buyer so that they remain readily identifiable as the Company’s property;  (c) not remove, deface or obscure any identifying mark or packaging on or relating to the Goods; (d) maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery; (e) notify the Company immediately if it becomes subject to any of the events listed in Condition 8.3; and (f) give the Company such information relating to the Goods as the Company may require from time to time. Notwithstanding the foregoing, the Buyer may resell or use the Goods in the ordinary course of its business, provided that the proceeds of any such resale are received and held by the Buyer in a separate bank account as identifiable funds on trust for the Company.

8.3    The Buyer’s right to possession of any Goods for which payment has not been made in full and cleared funds to the Company shall terminate immediately if: (i) the Buyer has a bankruptcy order made against it or makes an arrangement or composition with its creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory), or has a receiver and/or manager, administrator or administrative receiver appointed of the Buyer’s undertaking or any part thereof, or the Buyer’s credit-worthiness materially deteriorates; or documents are filed with the court for the appointment of an administrator of the Buyer’s undertaking or notice of intention to appoint an administrator is given by the Buyer or the Buyer’s directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Buyer’s undertaking or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the Buyer’s insolvency or possible insolvency; or (ii) the Buyer suffers or allows any execution, whether legal or equitable, to be levied on the Buyer’s property or to be obtained by the Buyer, or the Buyer fails to observe or perform any of the Buyer’s obligations under the Contract or any other contract between the Company and the Buyer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or (iii) the Buyer encumbers or in any way charges any of the Goods; or (iv) analogous proceedings or events to those specified in this Condition 8.3 are instituted or occur in relation to the Buyer elsewhere than in England and Wales ; or (v) or if the state in which the Buyer has its seat or in which the provisions of a Contract are to be effected or from which the Buyer has previously made or intends to make payment to the Supplier or in which the Supplier has previously received or intends to receive payment from the Buyer, being a state which as at the date on which the relevant order was placed had the EURO as its national currency, ceases to have the EURO as its national currency.

8.4    The Buyer grants to the Company, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Buyer is in default with respect to its payment obligations to the Company under the Contract or the Buyer’s right to possession has terminated, to recover them.

8.5    Where the Company is unable to determine where any Goods are the goods in respect of which the Buyer’s right to possession has terminated, the Buyer shall be deemed to have sold all goods of the kind sold by the Company to the Buyer in the order in which they were invoiced to the Buyer.

8.6    Notwithstanding the provisions of this Condition 8, the Company shall be entitled to bring an action against the Buyer for the price of the Goods in the event of non-payment by the Buyer by the due date even though property in the goods has not passed to the Buyer and/or has the right by notice to the Buyer at any time after delivery to pass property in the Goods to the Buyer as from the date of such notice.

9)     Conditions, Warranties and Representations

9.1     The Buyer and the Company agree that Goods will meet (in all material respects) its specifications at the time of delivery only and will comply with all applicable existing UK statutory requirements.

9.2    Except as set out in these terms and conditions, any conditions or warranties (whether express or implied by statute or common law or arising from conduct or a previous course of dealing or trade custom or usage or otherwise) or other terms as to the quality of the Goods or their fitness for any particular purpose (even if that purpose is made known expressly or by implication to the Company) or as to the correspondence of the Goods with any description or sample are hereby expressly excluded to the fullest extent permitted by law and no warranty is given by the Company for the condition of the Goods after the expiration of the shelf life (if any) of the Goods. For the avoidance of doubt, the conditions implied by section 12 of the Sale of Goods Act 1979 are not excluded from the Contract.

9.3    The Buyer acknowledges and agrees that it has not entered into any Contract or placed any order in reliance on any statement or representation of any person (whether a party to this agreement or not) other than as expressly set out in these terms and conditions or the relevant Contract.

9.4    Without limiting the generality of the foregoing, the Buyer irrevocably and unconditionally waives any right or remedy it may have to claim damages and/or to rescind any Contract or cancel any order by reason of any misrepresentation (other than a fraudulent misrepresentation) having been made to it by any person (whether party to this agreement or not) and upon which it has relied in entering into any Contract or placing any order.

10)    Product Recall Procedure

10.1    The Buyer shall supply to the Company in writing the contact name and telephone details of a person or persons who will be available 24 hours a day, every day of the year.

10.2   Either party shall notify the other party immediately upon becoming aware of:

(a)     any defect in the Goods delivered;

(b)    any order from a competent court of regulatory authority that the Goods are to be withdrawn from sale.

(c)     any material error or omission in the instructions for the use of the Goods; or

10.3   The Company may require the Buyer at the Buyer’s own cost to:

(a)     recall any Goods or any finished products into which the Goods have been incorporated already sold by the Buyer to its customers (whether for a refund, credit or replacement which shall in each case be undertaken by the Buyer at the Company’s option); and/or

(b)    issue any notification to the Buyer’s customers about the manner of use, operation or safety of any Goods or finished products already sold by the Buyer.

10.4   The Buyer shall not carry out a product recall of any Goods without the Company’s prior written consent.

10.5   The Buyer shall not publicise in any way this Agreement, any product recall or any other related matter without the Company’s prior written consent except where required by law.

10.6   If there is a product recall the Buyer will use its best endeavours to cooperate with the Company to ensure a prompt and effective product recall.

10.7   The Buyer will enforce local procedures covering product recall subject to any directions received from the Company.

10.8   The Buyer must retain all batch records and product information pertaining to the recalled Goods and make them available to the Company within 4 hours of the Company’s notification of the need to recall Goods and the Buyer shall advise the Company of the location of all recalled Goods so that a reconciliation may be carried out.

10.9   The Buyer shall, on request from the Company

(a)     cease delivering or otherwise selling or distributing the recalled Goods; and

(b)    withdraw, recall or destroy any quantity of the Goods as a result of the failure of the Goods to comply with the provisions of these terms and conditions, or for any other reason bearing on quality and/or safety of the Goods, and the Buyer shall comply with the Company’s products withdrawal procedures as they may be revised from time to time.

10.10  If the Buyer fails to immediately withdraw, recall or destroy the Goods in accordance with the Company’s request, then the Company is authorised to take such action as it deems necessary to withdraw recall or destroy the Goods (at the Buyer’s cost). Such action by the Company shall not relieve the Buyer of any of its obligations hereunder.

10.11   Save to the extent that any withdrawal, recall or destruction of Goods is directly caused by the Company’s wilful act or omission or negligence, the Buyer shall indemnify the Company against all Losses arising out of any withdrawal, recall or destruction of the Goods pursuant to this Condition 10.

11)     Default of Buyer

If the Buyer shall be in breach of any of its obligations under the Contract then the Company may by notice in writing suspend delivery or any further deliveries (as the case may be) of Goods until any default by the Buyer is remedied and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

12)    Termination

12.1     The Company shall have the right, in any circumstances in which it is entitled to delay or suspend a delivery or any further deliveries, or to cancel any order or Contract, or suspend performance of its obligations under any Contract, to terminate by notice in writing (and without liability) to the Buyer any other order or any other contract between the Company and the Buyer.

12.2   Save to the extent set out in Conditions 2.3 and 3.3, or as provided by the mandatory operation of law, the Buyer shall not be entitled to cancel any order or Contract, whether by reason of any act, omission or default on the part of the Company or otherwise. Without prejudice to the foregoing, where the Buyer is entitled to cancel any order or Contract, the exercise of such right of cancellation by the Buyer shall not affect any other order or contract between the Company and the Buyer.

12.3   Termination of the Contract, however arising, shall not affect any of the parties’ rights and remedies that have accrued as at termination. Conditions which expressly or by implication survive the termination of the Contract shall continue in full force and effect

13)    Limitation of liability

13.1     The following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of: (a) any breach of a Contract; including wilful breach; (b) any claim in connection with the Goods, their supply by the Company, or their use or resale by the Buyer; or (c) any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

13.2   Nothing in these terms and conditions excludes or limits the liability of the Company: (a) for death or personal injury caused by the Company’s negligence; or (b) for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or (c) for fraud or fraudulent misrepresentation.

13.3   Subject to Condition 13.2, the Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the price paid or payable under the Contract for the Goods which are the subject matter of any valid claim by the Buyer.

13.4    Subject to Condition 13.2, the Company shall not be liable to the Buyer for any pure economic loss, loss of profit, loss of business, depletion of goodwill (in each case whether direct or indirect) or for any indirect or consequential loss whatsoever and howsoever caused which arise out of or in connection with the Contract.

14)    Force Majeure

14.1     If by reason of an Event of Force Majeure the Company is prevented from or hindered in or delayed in manufacturing, obtaining or delivering (by normal route or means of delivery) the Goods, or if by reason of such an event the Company can only manufacture, obtain or deliver (by normal routes or means of delivery) the Goods at an increased cost which is unacceptable to the Company, the Company shall (subject to Condition 14.2): (a) not be liable to the Buyer or deemed to be in breach of the Contract by reason of any resulting delay in performing, or any failure to perform, any of the Company’s obligations in relation to the Goods; and (b) be entitled (without liability to the Buyer) to cancel any order or to delay delivery or to reduce the amount of Goods delivered. Where any such Event of Force Majeure continues for a period of more than 14 days, the Company shall be entitled to terminate the Contract on notice in writing to the Buyer.

14.2    For the purposes of this Condition 14, the Buyer acknowledges and agrees that certain of the Goods that are made from specific sourced raw materials are not substitutable.  Where such categories of Goods are affected by an Event of Force Majeure, the Company shall: (a) investigate alternative sources of supply of such Goods, but (without prejudice to Condition 3.3) shall be entitled to pass on to the Buyer any additional costs incurred by the Company in obtaining the specific Goods from such alternative sources; and (b) not be entitled to avail itself of the remedy at Condition 14.1(b) except to the extent that it is unable to locate an appropriate alternative source of supply.  Where the Company identifies an alternative source of supply of such specific Goods, the Company shall notify the Buyer of the additional costs associated with the supply of such Goods before committing to acquiring them. The Buyer shall have the right to refuse to pay such additional costs by notice in writing to the Company, within five (5) business days of receipt of notice from the Company of additional costs under this Condition 14.2, in which case the Buyer shall be deemed to have cancelled its order for such specific Goods, without liability to either party.  In the absence of the Company notifying the Buyer (directly, on the Company’s price list from time to time, or on its website) as to which of its products constitute such “specific Goods” under this clause 14.2, then this clause shall not be deemed to apply to the Company’s sale of Goods to the Buyer.

15)    Consumer Complaints

The Buyer shall provide the Company with details of any consumer complaints in relation to the Goods.

16)    Ethical Trading, Anti-Bribery and Sanctions Compliance

16.1    In accordance with the Company’s commitment to sustainable and ethical business practices the Buyer warrants and represents that in connection with any matter arising under or pursuant to any Contract it shall (i) protect its workers’ rights, including by ensuring: safe and hygienic working conditions, freedom of association, living wages are paid, working hours are not excessive, no discrimination is practised, no harsh or inhumane treatment is allowed and no child labour is used; (ii) ensure environmental management programmes are in place (iii) (without prejudice to Condition 16.1) not offer, promise, give or receive any improper financial payment and/or other improper advantage to or from any person, customer or supplier; and (iv) not make or offer, directly or indirectly, any payment, gift or other advantage to a public official with the intention of influencing them and obtaining or retaining an advantage in the conduct of business.

16.2   In addition, the Buyer shall:

(a)     comply with all applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010 (all of the aforesaid being “Relevant Requirements”);

(b)    have and shall maintain in place throughout the term of this agreement its own policies and procedures, including but not limited to adequate procedures under the Bribery Act 2010, to ensure compliance with the Relevant Requirements, and will enforce them where appropriate; and

(c)     on request by the Company certify to the Company in writing signed by an officer of the Buyer, compliance with this Condition 16.2 by the Buyer and all persons associated with it. The Buyer shall provide such supporting evidence of compliance as the Company may reasonably request;

(d)    hereby warrants that neither it nor, to its knowledge, its officers, employees, nor any person involved by or for it in the performance of any Contract, is a Sanctioned Person; and

(e)    shall comply with Economic Sanctions Law in all respects related to the performance of this Contract and shall not have any dealings or transactions with any Sanctioned Person (including in respect of any further sale of the Goods) if such dealings or transactions would cause the Company to be in violation, or to be subject to a risk of punitive measures being imposed pursuant to, any Economic Sanctions Law.

For the purposes of this Agreement:

“Sanctioned Person” means any person, organisation or vessel

1.               designated on the United Nations Consolidated Lists, the Consolidated List of Financial Sanctions Targets maintained by the UK HM Treasury, the Office of Foreign Assets Control list of Specially Designated Nationals and Blocked Persons, [the US Government’s Denied Persons List, Entities List, Debarred Parties List and Terrorism Exclusion List] or an any list of targeted persons issued under the Economic Sanctions Law of any other country (including the European Union);

2.             that is, or is part of, a government of a Sanctioned Territory;

3.             owned or controlled, directly or indirectly, by, or acting on behalf of, any of the foregoing; or

4.              incorporated within, located within or operating from a Sanctioned Territory and subject to any Economic Sanctions Law; or

5.             otherwise targeted under any Economic Sanctions Law.

“Economic Sanctions Law” means any laws, regulations, or other binding measures of the European Union, any EU member state, the United Nations, the United States of America or any other jurisdiction applicable to the Parties which relates to economic or trade sanctions, export controls, non-proliferation, anti-terrorism or similar restrictions.

“Sanctioned Territory” means any country or other territory subject to a general export, import, financial or investment embargo under Economic Sanctions Law from time to time, including without limitation Iran, Myanmar, Sudan, Syria, North Korea and Russia/Ukraine.

17)    General

17.1     A waiver of any right or remedy under the Contract is only effective if given in writing. Any waiver by the Company of any breach, or any default under, any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall not affect the other terms of the Contract.

17.2   Subject to Condition 1.4, the Contract may only be varied by the written agreement of both parties (and in the case of the Company) must be signed by a director or other duly authorised representative on the Company’s behalf.

17.3   Each party acknowledges that it may have access to, and become acquainted with confidential information relating to the business or affairs of the other party (“Confidential Information”). Subject to the usual common law exclusions, each party specifically agrees that it will keep confidential, and will not use for any purpose other than the performance of the Contract, and will not without the prior written consent of the other disclose, directly or indirectly, to any third party, any Confidential Information. Where the Buyer supplies the Company with Confidential Information the Buyer agrees that the Company may disclose such information to a third party under conditions of confidentiality.

17.4    If, in any particular case, any provision of these terms and conditions (or any part of any provision) shall be held to be invalid, illegal or unenforceable by any court or competent authority, or shall not apply to the Contract, that provision or part-provision shall, to the extent required, be deemed to be deleted and the other terms and conditions shall continue in full force and effect and will not in any way be impaired. If any provision of these terms and conditions is held to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question will apply with the minimum modifications necessary to make it valid and enforceable.

17.5   The Company may assign the Contract or sub-contract the whole or any part thereof. The Buyer shall not attempt to assign, transfer, charge or otherwise deal with its rights or obligations under the Contract without the prior written consent of the Company.

17.6   The rights and remedies of the Company under these terms and conditions shall be cumulative and no right or remedy of the Company set out in these terms and conditions shall be deemed to be in lieu of any other right or remedy.

17.7   Any notice required or permitted to be given by either party to the other under these terms and conditions shall be in writing addressed to the other party at its registered office.

17.8   Nothing in these terms and conditions shall create or be deemed to create a partnership or joint venture or relationship of employer and employee or principal and agent between the parties and no employee of one party shall be deemed to be or become an employee of the other party.

17.9   The parties to the Contract do not intend that any term of the Contract shall be enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.

17.10  In the event of any disputes arising out of or in relation to this Contract, without prejudice to any rights either party may have (including but not limited to the right to obtain injunctive relief and any right of the Company if it reasonably believes that the Buyer has repudiated the Contract or is in material breach), either party may request that the parties attempt to settle it first by negotiation. If the parties have not settled such dispute within 21 days of the commencement of negotiations the provisions of Condition 16.12 apply.

17.11    The Contract and any dispute or claim arising out of or in connection with it, or its subject matter or formation, whether of a contractual or non-contractual nature, shall in all respects be governed by and construed in accordance with English law and the parties irrevocably submit to the exclusive jurisdiction of the English courts, including (without limitation) in respect of any application for injunctive or ancillary relief.